Shipping FAQs

We ship free to all of South Africa on orders over R699, for orders below this value a R70 delivery fee will be included at checkout.

Arrival depends on where you're based —within Johannesburg orders will often arrive the day after you receive tracking information, other major centres will usually receive orders 2 days after you get a tracking number in your inbox, outlying areas may take up to 3 days.

International orders may take longer depending on the carrier.

All online orders are typically shipped on Wednesday each week to ensure we get the freshest available stock to you. 

This means anything ordered by midnight on Tuesday is guaranteed to ship on Wednesday, orders placed after this will ship by the following Wednesday at the latest. In some cases, items may ship sooner if we have fresh stock available.

You can also opt for a store pickup at our Kramerville Roastery or Rosebank Cafe, just select this option at Checkout. We'll send you a "ready to collect" notification as soon as your order is, well, ready to collect.

🌍 We offer international shipping on coffee, brew gear & merch orders under 2kg (weight includes packaging). For int'l shipping, vvv important to note is that no order greater than 2kgs will be accepted at checkout. Please reduce your shipment weight – a safe max is 6 boxes of coffee. If you happen to have your heart set on more coffee (!) then just abandon your cart with a note in the "special instructions for seller" window that asks us to raise a quote for shipping your order through to you and we'll get back to you with a cost ASAP.

Unfortunately, the South African postal service is infamous for being the total opposite of a vibe so our int'l shipping is handled via DHL Express Worldwide. This means int'l shippings fees are a little steep, but you will get your coffee in record time and will be able to track it all the way to your door.

🛫 We currently offer international shipping to: EU & UK, USA & Canada, Australia & New Zealand, and the UAE. We'll be adding more countries and regions soon, so check back if shipping to yours isn't available yet! Or pop us a mail to make us hurry up.

NB: some import duties may be applicable on arrival depending on your country's policies.

Got a question?

Really, we've tried to be thorough but sometimes things that are obvious to us, may not actually be. So contact us if we haven't addressed one of your burning shipping questions.

Email or fill in a lovely form.